Zoho Vault Review – Catering only to Businesses?

Zoho is a company aiming its services mainly to Businesses, not individuals, and it clearly shows in their Password Manager. In this Zoho Vault Review, we will deep dive into the product to see how it stacks up against the market leaders in this area. 

Zoho Vault 's Features

Score: 82/100
Features 82%

Zoho Vault shines at administering users, and the granularity of control there. The credentials and other data users keep are called secrets. If you are a user of the product, the ownership of the item you added is yours, but the administrator can change roles. 

There is a master role, called the Super Admin, who can get ownership of all secrets of a user very easily (perhaps over a fired employee). Super Admins can also implement policies, e.g you can force the minimum length and composition of passwords, which needs to be followed by everyone in the organization. 

Since it’s a business product, Secret sharing options are much more granular than in case of other password managers: Here you can also modify user permissions (Viewing, Modifying, Managing), not just sharing passwords. 

The browser extension can help auto-login to certain sites (not autofill!), which is a great feature at the first glance, but this could be a security concern.

There is also an integration with Windows Active Directory and Lightweight Directory access protocol, which might be a great feature for some enterprises. 

Zoho Vault’s Password Audit

Of course, password generator is built-in, and you have different options to store your identities, moreover, you can categorize it: data for business, or personal use.

If you’re looking for a feature packed password manager, we suggest Dashlane, Sticky Password or Roboform for consideration as well.

Zoho Vault Security

Score: 87/100
Security 87%

Zoho uses the industry standard AES-256 Encryption, and a Zero-Knowledge model, so Zoho does not know your master password, not even in hashed form. We consider this policy as very secure. 

Moreover, moving on a holistic level, the ability of changing roles in the organization is also a great security measure for businesses, as well as role import. 

Zoho Vault Price

Score: 90/100
Price 90%

There is a Free plan for Zoho, which might be great for an individual user, since it provides unlimited password storage, and there is multi-sync available. 

However, Standard is a very reasonable package, with sharing option, password expiration alerts, integration with Gsuite and Office 365, and so on, all for less then $1 per user per month. 

The Professional Plan offers everything Standard has, plus the ability to create and manage user grous, share chambers, a break glass account for emergency access, the pricing is aligned with other business-oriented Password Managers ($3.6 per user per month). 

The Enterprise plan is the most expensive, and contains everything Professional has, plus the already mentioned Active Directory integration and user provisioning, Single sign-on for cloud apps, Password access control workflow, Integration with OKTA and Onelogin, and helpdesk integration. 

All in all, the free and standard plans are very-well worth considering, if you are an individual user, For a business, everything from Standard is great, depending on the size of the organization.

Usability of Zoho Vault

Score: 68/100
Usability 68%

As an individual user, most of the features of Zoho Vault does not make sense, but for business administrators, it is great. Lot of control over permissions and users, and manages to do this relatively simply. 

As with all Zoho applications, Vault is based in your browser. There’s a browser extension that allows quick access to your vault items, but you’ll need to log in with your Zoho account to open the full user interface.

When you do, Zoho will send you to your dashboard, which is the worst part of the interface. Though you’re already using Vault, it shows you a video on why you should use it, as well as a small summary of how many passwords you have, a link to download mobile apps and a section for tags you’ve set up in your account.                

Adding a login, or other type of data (Secret) works differently in Zoho Vault than other password managers, the vault shows you a list of sites and services, you click on one, and then bring up the necessary fields. 

You can create custom entries, select ‘others’ on the add secret screen. 

You can also create Chambers, aka password groups, which can be shared like a normal entry. 

Tools section allows you to export, download or import secrets, Settings is the place where you can setup sharing, password policies and manage secret types. Admin part gives you the option to set up vault backup, 2FA and user management. 

The interface itself feels a bit outdated at some parts, and certainly not the most easily understandable. Then again, Zoho is aiming mainly for businesses.  If you are looking for the most seamless Password Managers, we suggest taking a look at Dashlane or Remembear.

Support at Zoho

Score: 87/100
Support 87%

We find Zoho Vault’s support better than your average password manager, dedicated FAQ-s, blog, forums, webinars, help documentation, email support, and so on. You can open support tickets, and these are usually answered in a couple of hours. For more complicated issues, all the solutions and documentations are very-well written. 

Zoho Vault - Final Verdict

Zoho Vault Result: 4.14/5
Features 82%
Security 87%
Price 90%
Usability 68%
Support 87%

Zoho could be a great option if you are looking to shop for a business or enterprise solution, and if you don’t mind the weird way it behaves for an individual user, the free plan is also a great option. 


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